VSPAGY can be used in a variety of ways to achieve your goals
On the recommendation of our experts we have listed the various functions or
cases around which the customer experience revolves.
Send friendly welcoming video explaining the relevant services that s/he can pick,
along with guides to online banking, payments, loan applications, etc
Best practices and the mistakes to avoid in video
Either create short videos for independent features or show chapters so the viewer
has autonomy over the learning process.
Provide support videos and self-help documents with videos
Sharing customer stories strengthen your product offerings, help your customers in
understanding how the product can be put to use at its best and creates an
opportunity for upselling.
Offering personal line of credit cards to customers who have registered for saving
accounts. It can also include a debit card, online banking, direct deposit, bill
pay, automatic savings transfer, security solutions such as privacy protection
Banks can provide the mortgage holder with the summary of their current mortgage. It
also promotes the possibility of saving money on their current mortgage payment by
refinancing at a lower rate.
A bank could use personalized video to send savings account summary and based on
spending behaviour upsell a unique credit card to the customer.
In case, customer makes high value transaction on credit card, s/he may be advised
to avail EMI facility for easy payment.
During the acquisition phase, send a personalized interactive video which
focuses on the services relevant for your customer and used in the video.
Personalized videos are great for sending out ongoing communication about any
changes in service
Take the feedback of your customer about your services, products
Personalised interactive can be a good way to provide resolution of customer queries.
Perfect solution for service based industry like Banking, Telco, E-commerce,